Return & Refund

We are committed to offering a transparent and professional post-sale experience.

The following guidelines cover order cancellations, returns, and refunds, ensuring fairness while respecting the nature of custom-made intimate doll.

1. Cancellation of Orders

Please review all doll details carefully before ordering.
Since each doll is custom-made, production starts soon after payment.

• Within 4 hours of payment → Full refund.
• Within 8 hours → 95% refund (5% handling fee deducted).
• Within 24 hours → 80% refund.
• After 24 hours or once production begins → Order is final and cannot be canceled.

For in-stock items, processing begins immediately.

• If the item has already been shipped, all non-recoverable costs (shipping, labor, packaging) will be deducted from the refund.
• If an in-stock item becomes unavailable after purchase, we will offer a full refund or replacement of equivalent value.

2. Returns and Replacements

Inspect your order immediately upon delivery.
Report any issue within 24 hours, and we strongly recommend filming the unboxing to support claims.

• If the doll is incorrect or damaged, we will arrange return shipping and provide a replacement or refund after inspection.
• If the return is due to personal reasons (e.g., mistaken order, change of mind), the customer covers return shipping and must ensure secure packaging. Refunds in such cases will be reduced by non-recoverable expenses such as:
  • Outbound shipping
  • Transaction fees (PayPal, credit card, installments)
  • Packaging materials and insurance costs

All returned dolls must be unused, with hygiene seals intact and no signs of use or tampering.

3. Refund Processing

Once the return is received and inspected, or a cancellation is approved, we will process the refund or replacement within 3 business days.
Refunds are issued to the original payment method, though actual posting time may depend on the payment provider.

If you do not see your refund after the expected period, please contact us for a refund reference number to follow up with your provider.

4. Dispute Resolution

We kindly remind customers that chargebacks or disputes should be a last resort.
Please contact us first — direct communication ensures a faster, smoother resolution and avoids unnecessary administrative delays.

5. Contact & Support

For any questions about returns, replacements, or warranty terms, please contact our support team or refer to our Terms & Conditions page.