Privacy Policy
This Privacy Policy explains how Ganova collects, uses, stores, shares, and protects personal information when you visit our website, create an account, place an order, contact support, or use our services.
Privacy Overview
Last updated: June 17, 2026.
Ganova respects customer privacy and uses personal information only for legitimate business purposes, such as operating the website, processing orders, arranging discreet shipping, providing customer support, preventing fraud, improving our services, and complying with legal obligations.
By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please stop using the website and contact us if you have privacy-related questions.
Information You Provide
We collect information that you voluntarily provide when you use our website, create an account, place an order, contact us, request support, subscribe to marketing, submit a review, or communicate with Ganova.
This information may include:
- Name, email address, phone number, billing address, and shipping address.
- Account login details, order history, product selections, custom options, delivery requirements, and support messages.
- Photos, videos, screenshots, or documents you send to us for order confirmation, shipping, after-sales support, return requests, damage review, or warranty assistance.
- Marketing preferences, communication preferences, survey responses, reviews, and other information you choose to provide.
Please make sure the information you provide is accurate, complete, and current. Incorrect information may affect order processing, delivery, support, refunds, or account access.
Automatically Collected Information
When you visit or use our website, some technical and usage information may be collected automatically. This information helps us keep the website secure, understand website performance, improve user experience, and detect fraud or misuse.
Automatically collected information may include:
- IP address, browser type, device type, operating system, language settings, approximate location, and referring URL.
- Pages viewed, search terms, products viewed, cart activity, clicks, date and time of visits, session information, and website interaction data.
- Cookie identifiers, analytics identifiers, error logs, security logs, and other technical information needed to operate the website.
Payment and Order Information
Payment information is processed by third-party payment providers. Ganova does not store your full credit card number, full payment credentials, or full security code.
We may receive limited payment-related information needed to confirm and manage your order, such as:
- Payment status, transaction ID, payment method type, billing details, fraud-prevention results, refund status, and chargeback-related information.
- Order details, selected products, selected options, shipping method, delivery destination, taxes, discounts, and order notes.
Payment providers may process your payment information under their own privacy policies and security standards.
How We Use Information
Ganova uses personal information to provide, operate, protect, and improve our website and services. Depending on how you interact with us, we may use your information to:
- Create and manage customer accounts, authenticate users, and maintain account security.
- Process payments, confirm orders, verify product options, arrange production, prepare shipments, provide tracking updates, and complete delivery.
- Respond to questions, support requests, return requests, refund requests, damage reports, warranty issues, and other after-sales matters.
- Send order confirmations, shipping notices, policy updates, administrative messages, and other service-related communications.
- Send marketing emails, product updates, promotions, or personalized recommendations when permitted by law or with your consent where required.
- Improve website performance, product listings, customer experience, marketing effectiveness, fraud prevention, and internal business operations.
- Comply with legal obligations, enforce our policies, protect our rights, prevent misuse, and respond to lawful requests from authorities.
Legal Bases and Consent
Depending on your location, Ganova may rely on different legal bases to process personal information. These may include:
- Contract performance: processing information needed to provide products, fulfill orders, process payments, arrange delivery, and provide support.
- Legitimate interests: improving services, preventing fraud, securing the website, communicating with customers, and operating our business.
- Consent: using information for specific purposes where consent is required, such as certain marketing or cookie-related activities.
- Legal obligations: keeping records, complying with tax, accounting, customs, regulatory, court, or law-enforcement requirements.
- Vital or safety interests: using information when necessary to protect a person, prevent harm, or respond to urgent safety concerns.
You may withdraw consent where we rely on consent, but withdrawal will not affect processing that happened before the withdrawal or processing based on other lawful grounds.
Information Sharing
Ganova does not sell personal information in the ordinary sense. We may share necessary information with trusted service providers and partners only when needed to operate the website, complete orders, provide services, or comply with law.
We may share information with:
- Payment processors, fraud-prevention providers, banks, and chargeback or dispute-resolution providers.
- Shipping companies, logistics partners, warehouses, factories, suppliers, customs brokers, and delivery-service providers.
- Website hosting providers, security providers, analytics tools, email platforms, customer-service tools, marketing tools, and technical support providers.
- Professional advisers, insurers, auditors, legal advisers, authorities, regulators, courts, or law-enforcement agencies when required or appropriate.
- Successor entities if Ganova is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
Service providers are expected to use shared information only for the purpose of providing services to Ganova or as otherwise permitted by law.
Cookies and Tracking Technologies
Ganova uses cookies and similar technologies to keep the website working, remember cart and account preferences, support checkout, improve performance, understand website usage, prevent fraud, and support marketing where permitted.
- Essential cookies help the website, cart, checkout, account login, and security functions work properly.
- Analytics cookies help us understand how visitors use the website and where improvements are needed.
- Marketing cookies may help us measure campaigns, show relevant offers, or personalize advertising where permitted.
Most browsers allow you to block, delete, or manage cookies. If you disable cookies, some website features may not work correctly.
Data Retention and Security
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted by law. Retention periods may depend on order records, tax rules, accounting obligations, fraud prevention, customer support history, legal claims, or account status.
When information is no longer needed, Ganova will take reasonable steps to delete, anonymize, or securely store it until deletion is possible.
We use reasonable technical and organizational measures to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed completely secure. You should use the website only in a secure environment and protect your account login information.
International Processing
Because Ganova sells and ships internationally, your information may be processed, stored, or transferred in countries other than your country of residence. This may happen when we work with payment providers, couriers, warehouses, factories, hosting providers, customer-support tools, or other service providers.
Where required, Ganova will use reasonable measures to protect personal information during international transfers and service-provider processing.
Age Restriction
Ganova products and website services are intended only for adults who are at least 18 years old or the age of majority in their jurisdiction, whichever is higher.
We do not knowingly collect personal information from minors. If we learn that personal information from a minor has been collected, we will take reasonable steps to delete the information. If you believe a minor has provided information to Ganova, contact us at sales@ganovadoll.com.
Your Privacy Rights
Depending on your location, you may have privacy rights under applicable law. These rights may include:
- Requesting access to the personal information we hold about you.
- Requesting correction of inaccurate or incomplete information.
- Requesting deletion of personal information where applicable.
- Requesting restriction of processing or objecting to certain processing.
- Requesting portability of certain information where applicable.
- Withdrawing consent where processing is based on consent.
- Opting out of marketing communications by using the unsubscribe link or contacting us.
We may need to verify your identity before responding to a privacy request. Some requests may be limited by legal, tax, security, fraud-prevention, order-processing, or dispute-resolution requirements.
Do-Not-Track and Regional Notices
Some browsers offer a Do-Not-Track signal. Because there is no universal standard for how online services should respond to these signals, Ganova does not currently respond to Do-Not-Track browser signals. If a standard becomes required, we will update this policy.
If you are located in a region with specific privacy laws, such as the European Economic Area, United Kingdom, Canada, California, or another jurisdiction with privacy-rights requirements, you may have additional rights under local law. Ganova will review valid requests according to applicable legal requirements.
Policy Updates and Contact
Ganova may update this Privacy Policy from time to time. The updated version will be posted on this page and will apply when it becomes available. If we make material changes, we may provide notice through the website or by other reasonable means.
For privacy questions, requests, or concerns, contact sales@ganovadoll.com. Please include enough information for us to identify your account or order and understand your request.