Privacy Policy
Who We Are and Scope
This Privacy Policy explains how Ganova collects, uses, shares, and protects personal information when you visit ganovadoll.com, create an account, place or discuss an order, contact support, submit content, or receive communications from us.
Ganova is responsible for the personal information described in this policy. For privacy questions or requests, email sales@ganovadoll.com. We may ask for information reasonably needed to verify your identity and protect your account before completing a request.
Information We Collect
The information we collect depends on how you use Ganova and may include:
- Identity and contact information: name, email address, telephone number, billing address, shipping address, and recipient details.
- Account information: login details, saved preferences, and account activity.
- Order and transaction information: products, selected options, customization instructions, prices, payment status, shipping details, order history, returns, refunds, and support records.
- Communications and content: emails, contact-form submissions, reviews, survey responses, and photos, videos, or other files you choose to send.
- Device and usage information: IP address, browser and device type, operating system, referring pages, pages viewed, searches, cart activity, timestamps, logs, cookie identifiers, and approximate location inferred from an IP address where applicable.
- Marketing preferences: subscriptions, consent choices, and responses to promotional communications.
We collect information directly from you, automatically from your browser or device, and from service providers involved in payments, fraud prevention, delivery, site operation, or communications.
Sensitive Order and Support Material
Orders for adult products can reveal private preferences. Product selections, customization instructions, and support photos or videos may therefore be sensitive even when the law does not classify every item as sensitive personal information.
Share only what is necessary for your request. When possible, remove or obscure faces, identity documents, addresses, unrelated people, and private background details from support media. Never send Ganova account passwords, one-time passcodes, full payment-card numbers, or card security codes by email or contact form.
Ganova may use relevant order details or support media to confirm specifications, investigate quality or delivery issues, prevent fraud, and determine an appropriate remedy. Access and sharing are limited to people and providers who reasonably need the material for those purposes, such as a manufacturer, fulfillment partner, carrier, insurer, or professional adviser.
How and Why We Use Information
We may use personal information to:
- operate the website, accounts, cart, checkout, and customer-service functions;
- review, accept, produce, customize, pay for, fulfill, ship, and support orders;
- provide order confirmations, production or delivery updates, security notices, and responses to support requests;
- process cancellations, returns, refunds, disputes, and warranty or quality claims;
- detect, investigate, and prevent fraud, abuse, security incidents, and unlawful activity;
- maintain business, tax, accounting, compliance, and dispute records;
- analyze site performance and improve products, services, content, and customer experience; and
- send marketing or request feedback where permitted and consistent with your choices.
Order, account, security, delivery, and support messages are service communications, not marketing. Unsubscribing from marketing does not stop communications reasonably necessary to complete or support an order.
Legal Bases for Processing
Where applicable law requires a legal basis, Ganova relies on one or more of the following:
- Contract: processing needed to take steps at your request, complete a purchase, deliver an order, or provide related support.
- Legitimate interests: operating and improving the business, securing the site, preventing fraud, managing disputes, and providing effective support, balanced against your rights and expectations.
- Consent: where you make an optional choice, such as certain marketing, cookies, or voluntarily submitted material, and consent is required.
- Legal obligations: processing required for tax, accounting, customs, consumer protection, regulatory requests, court orders, or other applicable law.
The legal basis can differ by activity and location. You may withdraw consent at any time where consent is the basis, without affecting processing already completed lawfully.
How We Share Information
Ganova may share only the information reasonably needed with:
- Payment and financial providers: payment processors, banks, and fraud-prevention providers used for a transaction.
- Production and fulfillment providers: manufacturers, customization partners, warehouses, and quality-control providers.
- Delivery providers: carriers, freight forwarders, customs brokers, insurers, and other logistics partners.
- Technology and communication providers: hosting, security, email, contact-form, customer-support, analytics, and marketing providers.
- Professional and legal recipients: auditors, accountants, lawyers, regulators, courts, law enforcement, or other parties when reasonably necessary to protect rights, address a dispute, or comply with law.
- Business-transfer recipients: parties involved in a proposed or completed financing, merger, acquisition, reorganization, or sale of all or part of the business, subject to appropriate confidentiality and legal requirements.
Where checkout directs you to a third-party payment provider, that provider handles payment credentials under its own privacy terms. Ganova normally receives a transaction reference, status, and information needed to manage the order, rather than your full card number or card security code.
Cookies and Similar Technologies
Ganova and its service providers may use cookies, pixels, local storage, and similar technologies for:
- Essential functions: security, session management, account login, cart, checkout, and fraud prevention.
- Preferences: remembering selections and improving site convenience.
- Performance and analytics: understanding use, diagnosing errors, and improving the website.
- Advertising or marketing: measuring campaigns or showing relevant communications where permitted.
You can use available consent controls and browser settings to manage cookies. Blocking essential cookies may prevent account, cart, checkout, or security features from working correctly. Third-party providers may also offer their own controls.
International Transfers
Ganova operates internationally. Personal information may be processed in countries other than the country where you live, including where our production, delivery, technology, communication, or professional-service providers operate.
Privacy laws and government-access rules may differ between countries. Where applicable law requires it, Ganova uses an appropriate transfer mechanism or safeguard and limits the information transferred to what is reasonably needed for the relevant purpose.
Retention and Security
Ganova keeps personal information only for as long as reasonably necessary for the purpose collected, including account operation, order fulfillment, support, tax and accounting records, fraud prevention, disputes, and legal obligations. Retention periods vary by record type, transaction, location, and legal requirement. When information is no longer needed, it may be deleted, anonymized, or isolated until secure deletion is possible, including through normal backup cycles.
We use reasonable technical and organizational measures intended to reduce unauthorized access, loss, misuse, alteration, or disclosure. No website, transmission, or storage method is completely secure. Protect your account credentials and contact us promptly if you suspect unauthorized activity.
Your Privacy Choices and Rights
Depending on your location and applicable law, you may have the right to request access to or a copy of personal information, correction, deletion, restriction, objection, portability, withdrawal of consent, or review of certain automated decisions. You may also have the right to complain to a privacy or data-protection authority.
California law may provide eligible residents rights to know, delete, or correct personal information; opt out of certain sale or sharing; limit certain uses of sensitive personal information; and receive equal service and pricing when exercising privacy rights. These rights apply only where the relevant law covers the person, business, data, and activity.
To make a request, email sales@ganovadoll.com and describe the right you want to exercise. Ganova may verify your identity or an authorized agent, and may retain or refuse information where permitted or required for contracts, legal records, security, fraud prevention, disputes, or the rights of others. We will respond within the period required by applicable law.
You can unsubscribe from marketing through the link in a marketing email or by contacting us. As noted above, necessary account, order, security, delivery, and support messages may continue.
Adults Only and Do-Not-Track Signals
Ganova products and services are intended only for people who are at least 18 years old or the age of legal majority where they live, whichever is higher. We do not knowingly seek personal information from children. If you believe a minor has provided personal information, contact sales@ganovadoll.com so we can review and take appropriate action.
Because there is no uniform industry standard for browser-based Do-Not-Track signals, such signals may not change how the site operates. Where applicable law requires recognition of an opt-out preference signal, Ganova will handle the applicable request as required.
Policy Updates, Related Policies and Contact
Ganova may update this policy to reflect changes in services, technology, operations, or law. The revised policy takes effect when posted unless a different effective date is stated. If a change materially affects how previously collected information is used, Ganova will provide notice or request consent where required.
These pages provide additional terms relevant to a purchase:
For questions or privacy requests, contact sales@ganovadoll.com. Do not send passwords, full payment-card numbers, card security codes, or one-time passcodes.
