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Payment Methods

We offer a variety of secure and convenient payment options to ensure a smooth shopping experience.
All transactions on our platform are protected with industry-standard encryption and comply with PCI DSS standards for online security.

Whether you prefer PayPal, credit card, or interest-free installment plans, your payments are safe and simple.

  1. PayPal

1.1 How to Pay with PayPal

PayPal is a fast, secure, and private way to pay without sharing your financial details.
To use PayPal:

  1. Select PayPal at checkout.
  2. You’ll be redirected to PayPal’s secure login page.
  3. Log in and confirm your payment.
  4. Once approved, you’ll be redirected back to our site.

Note: Please ensure your PayPal account is verified and has a valid funding source (bank account or card).

1.2 Why PayPal Payment Might Fail

  • Insufficient funds in your linked account or card
  • Unverified PayPal account or account restrictions
  • Invalid or expired funding source
  • Technical issues or server downtime
  • Security flags or suspicious transaction activity

1.3 How to Fix PayPal Payment Issues

  1. Check your funding source and ensure sufficient balance.
  2. Verify your account by confirming your email and linking a valid card or bank.
  3. Try another funding source within PayPal.
  4. Contact PayPal Support for account-related help.
  5. Contact Us at sales@ganovadoll.com with your order number, error message, and a screenshot for assistance.
  1. Credit Card

2.1 How to Pay with Credit Card

We accept Visa, Mastercard, JCB, Discover, and American Express.
To complete your payment:

  1. Select Credit/Debit Card at checkout.
  2. Enter your card number, expiry date, CVV/CVC, and billing address.
  3. Complete 3D Secure verification if prompted (e.g., Verified by Visa, SecureCode).
  4. Submit payment to finish your order.

Note: All card transactions use 256-bit SSL encryption and 3D Secure authentication.

2.2 Why Credit Card Payment Might Fail

  • Incorrect card details (number, CVV, expiry date)
  • Insufficient funds or transaction limits reached
  • International transaction restrictions
  • Billing address mismatch
  • Bank security flags for unusual activity

2.3 How to Fix Credit Card Payment Issues

  1. Double-check all card details and billing address.
  2. Contact your bank to authorize or lift restrictions.
  3. Try a different card if possible.
  4. Enable 3D Secure for smoother verification.
  5. Contact Us at sales@ganovadoll.com with order details and the error message.
  1. Installment Plan (Lay-Buy)

3.1 How to Pay with Lay-Buy

Our interest-free installment plan allows you to split payments into smaller parts — no hidden fees.

How it works:

  1. Order Lock: Select Lay-Buy at checkout and pay a 20–30% deposit.
  2. Payment Schedule: Choose a weekly or monthly plan (2–6 months). Payments are auto-debited.
  3. Shipment: Your order ships after full payment is received.

Advantages:

  • Zero interest or handling fees
  • Flexible terms with early repayment options
  • Price lock — the product price is fixed at purchase
  • Eligibility: Must be 18+, have a valid payment method, and pass a quick credit check

3.2 Why Installment Payments Might Fail

  • Credit check failed or insufficient credit history
  • Invalid or expired payment method
  • Missed payments or insufficient funds
  • Technical issues during processing

3.3 How to Fix Installment Payment Issues

  1. Check your payment method for validity and balance.
  2. Review your credit status if your application was declined.
  3. Contact Lay-Buy Support for plan-specific help.
  4. Catch up on missed payments to reactivate your plan.
  5. Contact Us at sales@ganovadoll.com with your order number and error details.