Track Your Order

– In-stock local warehouse orders: tracking is usually available within 1–3 business days

– Custom-made dolls: tracking is usually available after production and final confirmation, typically within 2–4 weeks

– Segmented shipping routes: tracking may not update immediately during the international transit stage. Updates usually appear once the parcel reaches the local carrier network

You may not see tracking updates immediately if:

• your order is still being processed
• your doll is in production
• the shipment is using segmented logistics
• the parcel has not yet been scanned by the local carrier

If you need help, please contact:

• Email: sales@ganovadoll.com
• Please include: order number, purchase email, and your question