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Ganova ships eligible orders with discreet packaging. By default, eligible orders are arranged by air shipping unless a regional warehouse, product size, destination, carrier limitation, or another shipping method requires a different arrangement.

In-stock products may ship from a regional warehouse when available, while made-to-order or customized products require production before shipment. Delivery time depends on product type, destination, courier method, customs inspection, local holidays, and other conditions outside our control. Tracking information will be provided when available.

For details, please review our Shipping & Delivery Policy.

If you find a lower final price for a comparable genuine product, you may contact Ganova for a price match review. Please include the Ganova product link, competitor link, screenshots, selected options, shipping cost, tax handling, discounts, and final payable price.

Price match requests are reviewed case by case and are not automatically approved. Any adjustment must be confirmed by Ganova in writing.

For details, please review our Price Guarantee.

Checkout is handled through secure payment providers. Ganova does not store your full credit card number or full payment credentials.

We use order and payment-related information to process payment, arrange delivery, provide customer support, prevent fraud, and meet legal or tax requirements.

For details, please review our Privacy Policy.