Terms & Conditions

These Terms & Conditions explain the rules for using Ganova, placing orders, purchasing adult products, submitting content, and contacting us for service or support.

Terms Overview

Welcome to Ganova. By accessing our website, browsing our products, creating an account, placing an order, contacting customer service, or using any service provided by Ganova, you agree to these Terms & Conditions.

Please read these terms carefully before using the website. If you do not agree with these terms, you should stop using the website and should not place an order.

These terms apply together with our Shipping & Delivery Policy, Return & Refund Policy, Privacy Policy, Price Guarantee, product pages, order confirmations, and any written instructions provided by Ganova.

Adult Use and Age Restriction

Ganova sells adult-oriented products. The website, products, images, descriptions, and services are intended only for adults who are at least 18 years old or the age of majority in their jurisdiction, whichever is higher.

  • By using this website, you confirm that you meet the legal age requirement in your location.
  • You must not allow minors to access adult-oriented content, product pages, order information, or account areas.
  • You are responsible for confirming that purchasing, importing, owning, and using the products is legal in your country, state, province, or region.
  • If adult products are restricted or prohibited in your location, you must not place an order with Ganova.

Ganova may refuse service, cancel an order, or request verification if we believe the age requirement, legal eligibility, fraud-prevention rules, or safety requirements are not satisfied.

Website License and Acceptable Use

Ganova grants you a limited, revocable, non-transferable, and non-exclusive right to access and use the website for personal shopping, order management, and customer support.

You agree not to:

  • Use the website for unlawful, abusive, fraudulent, commercial scraping, resale, or unauthorized third-party purposes.
  • Interfere with website security, attempt unauthorized access, upload malware, overload systems, or bypass technical protections.
  • Copy, reproduce, resell, exploit, or commercially use website content without written permission from Ganova.
  • Use false identity information, misleading contact details, stolen payment information, or another person’s account without authorization.
  • Post or send illegal, threatening, defamatory, obscene, harassing, infringing, spam, or harmful content.

Any misuse of the website may result in account restriction, order cancellation, refusal of service, removal of content, or legal action where appropriate.

Account Information and Customer Responsibility

You are responsible for keeping your account information accurate and secure. This includes your email address, phone number, billing address, shipping address, recipient details, and any information required for delivery or customs.

  • You are responsible for all activity under your account unless the activity results from Ganova’s confirmed error.
  • You should protect your login information and notify us if you believe your account has been accessed without authorization.
  • Incorrect, incomplete, or outdated information may cause payment failure, order delay, customs issues, delivery failure, return, storage fees, or additional charges.

Product Information and Availability

Ganova works to provide accurate product titles, photos, descriptions, sizes, materials, options, prices, and availability. However, minor differences may occur due to photography, screen display, handmade production, supplier updates, custom options, or normal manufacturing variation.

  • Product images are for reference and may not represent every option, skin tone, makeup detail, accessory, or custom configuration.
  • Measurements, weights, colors, and appearance details may vary within reasonable manufacturing tolerances.
  • Accessories, clothing, wigs, stands, heating functions, electronic functions, or other options are included only when clearly listed or selected.
  • Stock availability, production schedules, shipping routes, and prices may change without prior notice.

If a product detail is important to your order, contact Ganova before purchasing so we can help confirm the available options.

Orders and Order Acceptance

Placing an order does not automatically mean the order has been accepted. Ganova may review orders for product availability, payment status, delivery feasibility, address accuracy, customization requirements, fraud risk, and legal or logistical restrictions.

Ganova may cancel or refuse an order when necessary, including when:

  • The product is unavailable, discontinued, incorrectly listed, or cannot be produced as selected.
  • There is an error in price, product information, shipping cost, tax handling, promotion, or availability.
  • Payment is declined, disputed, flagged for risk, reversed, incomplete, or suspected of fraud.
  • The destination is restricted, unavailable, remote, legally risky, or not supported by suitable couriers.
  • The customer does not provide required information, verification, confirmation, customs documents, or additional payment when required.

If all or part of an order is cancelled, Ganova will contact you and handle any eligible refund according to the applicable policy and payment method.

Pricing, Payment, and Promotions

Prices are shown in the currency displayed on the website or checkout page. Final costs may include product price, selected options, shipping fees, taxes, payment fees, discounts, customs charges, or other required fees depending on the destination and order details.

  • Ganova may correct pricing errors, product errors, coupon errors, or checkout errors before or after order placement.
  • Promotions, coupons, discounts, store credits, and special offers may have separate rules, expiration dates, exclusions, or usage limits.
  • Customers are responsible for import duties, customs charges, local taxes, carrier handling fees, or destination charges unless Ganova clearly states that such costs are included.
  • Payment information is processed by third-party payment providers. Ganova does not store your full credit card number or full payment credentials.

Custom Products and Production

Some Ganova products may be custom-made, made to order, or configured with selected options. Custom products may require production, inspection, packing, and additional confirmation before shipment.

  • Once customization, special-option preparation, or production has started, cancellation may be unavailable or may involve deductions for costs already incurred.
  • Production time may vary by factory schedule, product complexity, selected options, public holidays, quality inspection, and supplier capacity.
  • Minor handmade variation in appearance, makeup, color, measurements, and finishing may occur and does not automatically qualify as a defect.

Please review your selected options carefully before placing the order. If you need help confirming an option, contact Ganova before payment.

Shipping, Delivery, Returns, and Refunds

Shipping, delivery, cancellation, return, refund, and compensation issues are handled according to Ganova’s related policies and the specific facts of each case.

  • Shipping availability, delivery time, courier service, taxes, and customs handling may vary by destination, product type, stock location, and local rules.
  • Customers must provide accurate delivery information and cooperate with courier and customs requirements.
  • Returns for intimate-use products are subject to strict hygiene, condition, approval, evidence, and inspection requirements.
  • Damaged, defective, wrong, missing, delayed, or lost items should be reported promptly with clear photos, videos, labels, packaging details, and order information.

Please review the Shipping & Delivery Policy and Return & Refund Policy before placing an order.

Reviews, Comments, and Submitted Content

If you submit reviews, comments, photos, videos, messages, questions, feedback, ideas, or other content to Ganova, you are responsible for making sure the content is lawful, accurate, respectful, and does not infringe another person’s rights.

You agree not to submit content that is illegal, threatening, abusive, defamatory, obscene, misleading, spam, infringing, privacy-invasive, or harmful to third parties.

By submitting content, you grant Ganova a non-exclusive, worldwide, royalty-free right to use, reproduce, edit, publish, translate, display, and distribute the content for website, customer service, marketing, product improvement, fraud-prevention, or business purposes, unless a separate written agreement says otherwise.

Ganova may remove, edit, refuse, or moderate submitted content at our discretion, but we are not required to monitor all user-submitted content.

Intellectual Property

All website content, including text, product listings, photos, graphics, logos, icons, design elements, videos, data, software, and layout, is owned by Ganova or used with permission from licensors, suppliers, brands, or content providers.

  • You may not copy, modify, reproduce, publish, sell, distribute, scrape, or commercially exploit website content without written permission.
  • Ganova trademarks, logos, brand names, and service marks may not be used without written permission.
  • Third-party brand names, product names, images, or marks remain the property of their respective owners.

Third-Party Services and Links

The Ganova website may include links, tools, payment services, shipping services, analytics services, embedded content, or other features provided by third parties. These third-party services may have their own terms, privacy policies, fees, rules, and security practices.

Ganova is not responsible for third-party websites, payment platforms, courier systems, customs systems, or services that we do not control, except where required by law or expressly agreed in writing.

Disclaimers and Limitation of Liability

Ganova provides the website and services on a commercially reasonable basis. We do not guarantee that the website will always be uninterrupted, error-free, completely secure, or available in every location.

To the maximum extent permitted by law, Ganova is not liable for indirect, incidental, special, consequential, punitive, or lost-profit damages arising from website use, product purchase, delivery delay, customs issue, third-party service, user error, misuse, or circumstances outside our reasonable control.

Nothing in these terms limits liability that cannot be limited under applicable law. If Ganova is found liable for a claim, the total liability will be limited to the amount you paid for the specific product or order related to the claim, unless applicable law requires otherwise.

Indemnification

You agree to defend, indemnify, and hold Ganova harmless from claims, losses, liabilities, damages, costs, and expenses arising from your misuse of the website, violation of these terms, violation of law, infringement of third-party rights, inaccurate information, unauthorized account use, or failure to comply with destination-country import and delivery requirements.

Privacy and Personal Information

Ganova collects and uses personal information according to our Privacy Policy. By using the website or placing an order, you agree that Ganova may process information needed to operate the website, process orders, arrange discreet shipping, provide customer support, prevent fraud, and comply with legal obligations.

Please review the Privacy Policy for more details about information collection, use, sharing, storage, cookies, and your privacy rights.

Governing Law and Dispute Resolution

These Terms & Conditions are governed by the laws of Hong Kong, unless mandatory consumer protection laws in your place of residence require otherwise.

If a dispute arises, please contact Ganova first so we can try to resolve the issue through customer service. If the dispute cannot be resolved informally, the parties may use the lawful dispute-resolution process available under applicable law.

Changes to These Terms

Ganova may update these Terms & Conditions from time to time. The updated version will be posted on this page and will apply when it becomes available. Continued use of the website after changes means you accept the updated terms.

If any part of these terms is found invalid or unenforceable, the remaining terms will continue to apply to the fullest extent permitted by law.

Contact Information

If you have questions about these Terms & Conditions, orders, policies, or customer service matters, contact Ganova: